questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
General Questions
Products and Sizing
Ordering and Payment
Shipping and Delivery
Returns and Exchanges
Care Instructions
Sustainability
1. General Questions
What is ULTRABASIC?
ULTRABASIC is an international fashion brand established in 2008, specializing in high-quality graphic T-shirts, hoodies, and sweatshirts. We blend vintage and modern designs to create unique apparel for all ages and occasions.
Where is ULTRABASIC located?
Our headquarters are located at:
SAS EFFICASSO
4 RUE DU LENDEMAIN
95800 CERGY
FRANCE
How can I contact ULTRABASIC?
You can reach us via email at care@ultrabasic.com or by phone at +33 6 11 21 73 27.
Do you have a physical store?
While we don’t have a physical store, our products are readily available to customers worldwide. We’ve embraced a digital-first approach, offering our full range of items through our user-friendly website. This allows us to serve a global audience efficiently and effectively. Additionally, we’re proud to announce that our products can now be found in many great shops across the world, expanding our reach beyond just our online presence. This combination of online accessibility and select in-store availability ensures that customers can experience our products in the way that suits them best, whether that’s from the comfort of their home or while browsing their favorite local shops.
2. Products and Sizing
What products do you offer?
We offer a variety of clothing items, including graphic T-shirts, hoodies, and sweatshirts. Our designs range from vintage to modern prints, catering to diverse styles.
How do I choose the right size?
Each product page includes a detailed size chart to help you select the appropriate size. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.
Searching for gifts?
Searching for that perfect gift? Trying to stay within a budget? Browse our Gifts section to view the newest gift sets and selections for the season.
Where to find product information?
After you have found the perfect product, you can read the benefits and usage tips on each product detail page. The information is located beneath the product details. All the available colors, formulations, and sizes are listed below the detail text.
Where to find product ingredients?
To view the ingredients of any particular product, just click "Details" underneath the product details and click on the tab that says “Ingredients” to view the full list of ingredients.
3. Ordering and Payment
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Amazon Pay, Google Pay, Apple Pay, and Shop Pay.
Can I modify or cancel my order after placing it?
We strive to process orders promptly. If you need to modify or cancel your order, please contact us as soon as possible at care@ultrabasic.com. We’ll do our best to accommodate your request.
4. Shipping and Delivery
What are your shipping options and delivery times?
We offer standard shipping to various countries. Estimated delivery times are:
• Europe: Within 5 business days
• USA and Canada: Within 10 business days
• Other regions: Within 3 weeks
Please note that these are estimated times and actual delivery may vary.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
5. Returns and Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return new or gently used products within 30 days of purchase for a full refund to your original payment method. Returns made between 31-60 days after purchase are eligible for online credit. Please ensure you have proof of purchase when initiating a return.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team at care@ultrabasic.com with your order details. They will guide you through the process.
6. Care Instructions
How should I care for my ULTRABASIC apparel?
To maintain the quality and longevity of your ULTRABASIC clothing:
• Machine wash inside out in cold water with similar colors.
• Use mild detergent and avoid bleach.
• Tumble dry on low heat or hang to dry.
• Iron inside out on low heat if needed; avoid ironing directly on the print.
Following these instructions will help preserve the vibrancy and durability of your apparel.
7. Sustainability
What are your sustainability practices?
We are committed to eco-friendly and ethical practices. Our products are printed using water-based, solvent-free inks that comply with the Oeko-Tex Standard 100, ensuring they are safe for both you and the environment.